Returns?

    We want you to be happy with your purchase. If you are not satisfied with your purchase and there is a material defect in the product, please contact our controls manager Fred, who will assist you at fred@therealhennies.co.za  

    All defects must please be communicated within 10 days of purchase. 

    What is a defect?

    A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. 

    The following will NOT be regarded as defects and will not entitle you to a return goods: 

    • faults resulting from normal wear and tear;
    • damage arising from negligence, user abuse or incorrect usage of the product;
    • damage arising from a failure to adequately care for the product;
    • damage arising from unauthorised alterations to the product

    Please provide suitable packaging for returning the product (it need not be the original packaging), as well as all accessories that were sold with the defective item when you return it to us – regardless of whether you request a repair / replacement or a refund. Our courier is entitled to refuse collection of a product that is not properly packaged for transport. 

    Exchanges?

    Please take note of all size charts displayed on the online store and make sure you measure your own clothing to see which size you are. We will always try to help, but unfortunately any exchanges in terms of size will be for the courier costs of the Client. If you are unsure of a size, rather email Fred to help you with your size at fred@therealhennies.co.za  Any exchanges relating to a size issue must please be lodged within 5 days of purchase and the Client should give us sufficient time to arrange the exchange. 

    We reserve the right to inspect the product to validate your return.

    Quality?

    Especially on the clothes, please see the description of each item before you place your order and ensure you know what you are ordering. Again, if you are unsure, please Email fred@therealhennies.co.za 

    Not what you ordered?

    If we accidentally deliver the wrong product to you, please notify us on fred@therealhennies.co.za and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available). If your ordered product is no longer available we will refund you the purchase price. 

    Charges?

    If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.

    If you return items to us by mistake and you want these returned to you, you may be liable to reimburse Hennie’s for the cost of having the product returned to you.

    If you return a product that does not comply with this policy, you may be liable to reimburse Hennie’s for the cost of collecting the product from you and the cost of having the product returned to you.